Technology edge
We didn’t invent the medical alert, but we did make it better. Although the basic concept is still largely the same—push a button, call for help—ATC Alert has raised the bar through its unique commitment to innovative technology and exceptional service. Scroll down to learn how we do it.
Monitoring Centers
Meet Joanna. She is the head of our help center’s Training & Development program. She is here to make sure that when you call, there is a person on the other end of the line. Someone who can listen, control the situation, and bring it to a safe resolution.
Our US-based monitoring centers are UL-certified and received The Monitoring Association’s 5 Diamond Certification. With up time percentages that exceed similar facilities, our centers are built, staffed and maintained to meet or exceed the stringent standards for security, reliability and customer service:
Redundant G450 Avaya Gateways.
Fully integrated with UTC/MAS Alarm Monitoring System
Eleven voice T-1 circuits delivered from two different local carriers, Verizon and LightPath, enter the building from two separate entry points
Back-up cellular communication via Verizon Wireless.
Fully redundant Dell servers with RAID mirroring power our industry-leading UTC/MAS Alarm Monitoring Software.
All data is backed-up to a secure off-site facility
Server infrastructure leverages VMWare virtualization platform for high availability and performance
Additional customer services, such as Web access, mobile access, e-mail and SMS communication, Voice Response Technology, and video transmission are delivered using secure DMZ architecture powered by Dell servers
All critical systems and software are supported 24/7/365 by certified vendors and our own Microsoft, Avaya, and Cisco Certified IT staff.
Redundant DMP receivers for DMP’s proprietary Digital and Internet formats
Redundant Honeywell AlarmNet I7810 receivers for all AlarmNet GSM and Internet technologies
Redundant Bosch receivers
Redundant Teldat Internet receivers
Dell powered Napco Net.Link server
Redundant AES Intellinet receivers
Redundant Liebert NX UPS’s
All interior and exterior entrances access controlled.
All documents stored in our EMC Document Imaging System for quick retrieval
State-of-the-art audio-visual and teleconferencing system powered by Cisco and Crestron
Credentials